Cause: Your screen resolution and or color quality settings are likely set to a very low level, or your video card or display drivers are not properly installed.
Solution: Go to start, control panel, display or(the path my be slightly different in different versions of windows this is for XP) right click on a blank area of your desktop and select properties. click on the tab in the upper right corner of the display properties box called settings. In the screen resolution section, move the lever to the right. 640 by 480 pixels is the lowest. Try 800 by 600. and click Ok or apply. Do the same with the color quality box 16 colors is the lowest. Try high color. Restart the computer if necessary. If you have no other options in these boxes, or if after restarting the PC the problems not fixed, then your drivers are not installed properly or are corrupt. Go to start, control panel, system, hardware, device manager and look for any yellow circles with a ! in it. This indicates a hardware problem. If you see this symbol by your display adaptor you will need the drivers (software that tells your computer what the device is) CD or floppy disk that came with your video card or computer. If you do not have it, your only other option is if you know what type of video card you have, or can identify it by opening the computer and looking on it. Then you can go to the internet and download it from the support page of either the video card or computer manufacturer or use the Driver Guide to find the right driver. Once you have the drivers right click the item with the yellow circle and click update driver let windows search the CD when it finds it it may give a warning that the drivers aren't certified click continue anyway. If you have a operating system other than Windows XP you may have to browse to the right file on the CD, for example, click browse,D:(d: being your cd rom) drivers,video card,win98 for windows 98. If you see no yellow circle you have one more chance to fix the problem by going to display adaptor in the divice manager and clicking on the + sign next to it, then right click once on the name of the graphics card and choose uninstall, answer yes to any warnings, then restart the computer and restart once more when it comes back on. If this does not solve the problem you know, the drill, bring the computer in for service.
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